Administrative Services

CACAP offers optional administrative support on a fee-for-service basis to parties engaged in dispute resolution proceedings. Administrative services are not mandatory, and parties may self-administer their proceedings if they prefer.

Where parties elect to utilise administrative services, the Centre provides practical support to facilitate the efficient conduct of dispute resolution proceedings and to manage the administrative aspects of the process.

Key Features

• Case file management and document organisation
• Coordination and scheduling of hearings
• Communications with parties regarding procedural steps and deadlines
• Maintenance of financial records relating to the dispute resolution process

Process

CACAP's administrative services are provided on request from parties to a dispute resolution proceeding. Parties may request administrative services at the outset of the proceedings or at any subsequent stage. The Centre liaises with the appointed neutral (arbitrator, mediator, expert determiner, or dispute board) and the parties to understand their administrative requirements and to agree on the scope of services to be provided.

Once administrative services are engaged, the Centre manages the administrative aspects of the proceedings on behalf of the parties. This includes receipt and organisation of documents and evidence, coordination of hearing dates and venues, scheduling of conference calls or virtual proceedings, management of communications between parties and the tribunal, and maintenance of records relating to costs and fees.

The Centre acts in a neutral, non-partisan capacity, ensuring that all parties are treated equitably and that procedural fairness is maintained throughout the administrative process. The Centre does not participate in the substance of the dispute or in any decision-making regarding the merits of the dispute.

All administrative costs are charged to the parties on a fee-for-service basis in accordance with CACAP's fee schedule. Parties retain the option to withdraw from administrative services at any time and to self-administer the proceedings if they choose to do so.